Privacy Policy

Last updated: 1 May 2026

At Carbon Core Arrows, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and share information when you visit or make a purchase from our store.

1. Information We Collect

When you visit our store or place an order, we may collect the following information:

Personal identification information: name, email address, phone number, delivery address, and billing address.
Payment information: processed securely via our payment provider — we do not store your full card details.
Device & browsing data: IP address, browser type, pages visited, and referring URLs, collected automatically through cookies and analytics tools.
Order history: records of your purchases and interactions with our store.

2. How We Use Your Information

We use the information we collect to:

Process and fulfil your orders, and send you order confirmations and updates.
Communicate with you regarding your purchases, queries, or complaints.
Improve and personalise your experience on our store.
Send you marketing communications where you have opted in (you may unsubscribe at any time).
Comply with our legal and regulatory obligations.

3. Sharing Your Information

We do not sell, rent, or trade your personal information. We may share your information with trusted third parties only where necessary, including:

Shopify Inc. — our e-commerce platform provider.
Payment processors — to securely handle your payment transactions.
Courier and logistics partners — to deliver your orders.
Legal authorities — where required by law.

4. Cookies

Our store uses cookies to enhance your browsing experience, analyse traffic, and support marketing. Please see our Cookie Policy for full details.

5. Data Retention

We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy or as required by applicable law.

6. Your Rights

Under the Protection of Personal Information Act (POPIA) and other applicable South African law, you have the right to:

Access the personal information we hold about you.
Request correction of inaccurate information.
Request deletion of your information (subject to legal obligations).
Object to or restrict the processing of your information.
Lodge a complaint with the Information Regulator of South Africa.

To exercise any of these rights, please contact us.

7. Security

We take reasonable technical and organisational measures to protect your personal information against unauthorised access, disclosure, or destruction. However, no internet transmission is 100% secure.

8. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised "Last updated" date.

9. Contact

For any privacy-related questions or concerns, please contact us.